FAQs & Help

Need Help?

If you need assistance with your booking, have questions about our services, or require support during your travels, we're here to help!

Phone: +1 (234) 567-890

Email: info@sukanholidays.com

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

24/7 Emergency: Available for urgent travel assistance

Contact Us

Booking & Reservations

How do I make a booking?

You can book through our website by selecting your desired package, filling in your details, and completing the payment. Alternatively, you can contact our customer service team for assistance with bookings.

Can I modify my booking after confirmation?

Yes, you can modify your booking subject to availability and our modification policy. Changes may incur additional fees. Please contact us as soon as possible to discuss modification options.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, and various digital payment methods. All payments are processed securely.

When will I receive my booking confirmation?

You will receive an email confirmation immediately after completing your booking. If you don't receive it, please check your spam folder or contact our customer service team.

Cancellation & Refunds

What is your cancellation policy?

Our cancellation policy varies by package and timing. Generally, cancellations made more than 30 days before departure receive a full refund minus processing fees. For detailed information, please refer to our Refund Policy.

How long does it take to process a refund?

Refunds are typically processed within 10-15 business days after approval, depending on your payment method. Credit card refunds may take additional time to appear on your statement.

Can I get a refund for a non-refundable package?

Non-refundable packages are generally not eligible for refunds. However, in special circumstances such as medical emergencies or natural disasters, we may consider refunds on a case-by-case basis with proper documentation.

Travel Documents & Requirements

What documents do I need for travel?

You typically need a valid passport (valid for at least 6 months), required visas, travel insurance, and any health certificates or vaccinations as required by your destination. We recommend checking specific requirements for your destination.

Do you help with visa applications?

We provide guidance on visa requirements and can refer you to visa processing services. However, visa applications are your responsibility, and we recommend applying well in advance of your travel date.

What if I lose my travel documents?

If you lose your travel documents, contact the nearest embassy or consulate immediately. We can provide assistance and guidance, but replacement documents are your responsibility. We strongly recommend keeping copies of all important documents.

Travel Insurance

Do I need travel insurance?

While travel insurance is not always mandatory, we strongly recommend it to protect against unforeseen circumstances such as trip cancellations, medical emergencies, lost luggage, and other travel-related issues.

Can I purchase travel insurance through you?

Yes, we can refer you to reputable travel insurance providers and assist you in selecting appropriate coverage for your trip. Insurance can be added during the booking process or purchased separately.

What does travel insurance typically cover?

Coverage varies by policy but typically includes trip cancellation/interruption, medical expenses, emergency evacuation, lost or delayed baggage, and travel delays. Please review policy details carefully before purchasing.

Packages & Services

What is included in your travel packages?

Package inclusions vary, but typically include accommodation, some meals, transportation, guided tours, and activities as specified. Please check the detailed itinerary for each package to see what's included and excluded.

Can I customize a package?

Yes, we offer customized packages tailored to your preferences. Contact our travel consultants to discuss your requirements, and we'll create a personalized itinerary that suits your needs and budget.

Are meals included in the packages?

Meal inclusions vary by package. Some packages include all meals, while others include only breakfast or specific meals. This information is clearly stated in each package description.

What if I have special dietary requirements?

Please inform us of any special dietary requirements (vegetarian, vegan, allergies, etc.) at the time of booking. We will do our best to accommodate your needs, though availability may vary by destination.

During Your Travel

What if I miss my flight?

If you miss your flight, contact the airline immediately. We can assist you in rebooking, but additional charges may apply. We recommend arriving at the airport well in advance of your departure time.

What if I need assistance during my trip?

Our 24/7 emergency support line is available to assist you during your travels. Contact information is provided in your travel documents. For non-emergency inquiries, you can reach our customer service during business hours.

Can I change my itinerary during the trip?

Minor changes may be possible, but significant itinerary changes during travel may not be feasible and could incur additional costs. Please contact our support team or your tour guide for assistance.

Account & Profile

How do I create an account?

You can create an account by clicking "Sign Up" on our website and providing your email address, name, and creating a password. You can also create an account during the booking process.

How do I reset my password?

Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password. If you don't receive the email, check your spam folder or contact support.

How can I view my booking history?

Log in to your account and navigate to "My Profile" or "My Bookings" section. You'll see all your past and current bookings with details and status.

Contact & Support

How can I contact customer service?

You can contact us via phone, email, or through our website contact form. Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. For emergencies during travel, we have a 24/7 support line.

What is your response time?

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call our customer service line for immediate assistance.

Do you have a physical office I can visit?

Yes, our main office is located at 123 Travel Street, New York, NY 10001, USA. We welcome walk-in visits during business hours, though we recommend calling ahead to ensure someone is available to assist you.

Still Need Help?

If you couldn't find the answer to your question, our support team is here to help you. Contact us through any of the following methods:

SuKan Holidays - Customer Support

123 Travel Street, New York, NY 10001, USA

+1 (012) 345 67890

support@sukanholidays.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

24/7 Emergency Line: +1 (012) 345 67891