Refund Policy

At SuKan Holidays, we strive to provide exceptional travel experiences. However, we understand that circumstances may change, and you may need to cancel or modify your booking. This Refund Policy outlines our terms and conditions regarding refunds, cancellations, and modifications.

Please read this policy carefully before making a booking. By booking with us, you agree to the terms outlined in this policy. If you have any questions, please contact our customer service team.

Refunds are processed based on the following criteria:

• Cancellation Timing: The timing of your cancellation request determines the refund amount
• Package Type: Different packages may have different refund policies
• Reason for Cancellation: Some circumstances may qualify for full or partial refunds
• Third-Party Services: Refunds for flights, hotels, and other third-party services are subject to their respective policies

We process refunds in accordance with our terms and conditions and applicable laws.

Standard Cancellation Policy

Our standard refund policy applies to most bookings:

• More than 30 days before departure: Full refund minus processing fees (5% of total amount)
• 15-30 days before departure: 75% refund minus processing fees
• 7-14 days before departure: 50% refund minus processing fees
• Less than 7 days before departure: No refund (except in special circumstances)

Special Packages

Some packages may have different cancellation policies, which will be clearly stated at the time of booking. These may include:

• Non-refundable promotional packages
• Group bookings with specific terms
• Customized itineraries with special arrangements

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team via email, phone, or through your account dashboard
2. Provide Details: Include your booking reference number, travel dates, and reason for cancellation
3. Submit Documentation: If applicable, provide supporting documentation (medical certificates, etc.)
4. Review Process: We will review your request and respond within 5-7 business days
5. Refund Processing: Once approved, refunds will be processed to your original payment method within 10-15 business days

Contact Information:

• Email: refunds@sukanholidays.com
• Phone: +1 (012) 345 67890
• Online: Log in to your account and submit a refund request

Processing fees may apply to refund requests:

• Administrative Fee: A standard 5% administrative fee applies to all refunds
• Payment Processing: Third-party payment processing fees may be deducted from the refund amount
• Bank Charges: International refunds may incur additional bank charges

All fees will be clearly communicated before processing your refund.

The following items are typically non-refundable:

• Airline tickets (subject to airline policies)
• Hotel deposits and non-refundable room rates
• Travel insurance premiums
• Visa processing fees
• Special event tickets or reservations
• Customized services already rendered

Please check with our team for specific non-refundable items related to your booking.

In certain circumstances, we may offer full or partial refunds outside our standard policy:

• Medical Emergencies: Full refund with valid medical documentation
• Natural Disasters: Full refund if travel is impossible due to natural disasters
• Government Restrictions: Full refund if travel is restricted by government regulations
• Service Provider Cancellation: Full refund if we cancel the service
• Force Majeure: Refunds considered on a case-by-case basis

All special circumstance refunds require proper documentation and are subject to review.

Refund processing times vary based on the payment method:

• Credit/Debit Cards: 10-15 business days
• Bank Transfers: 5-10 business days
• Digital Wallets: 3-5 business days
• Cash Payments: Refunds processed via bank transfer (10-15 business days)

Please note that processing times may vary depending on your bank or financial institution.

Modifications

Instead of canceling, you may be able to modify your booking:

• Change travel dates (subject to availability and price differences)
• Modify the number of travelers
• Upgrade or downgrade your package
• Change destinations (subject to availability)

Modification fees may apply. Contact us to discuss modification options.

Cancellations

If you choose to cancel, our standard refund policy applies. We recommend considering modifications before canceling, as they may be more cost-effective.

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Submit a formal complaint through our customer service portal
• Contact relevant consumer protection agencies in your jurisdiction

We are committed to resolving all disputes fairly and promptly.

For refund requests, questions, or concerns regarding this policy, please contact us: