Terms & Conditions

Welcome to SuKan Holidays. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and travel packages. By accessing our website, making a booking, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

By using our website and services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms
• You are of legal age to enter into a binding agreement (18 years or older)
• You have the authority to enter into these Terms on behalf of yourself or the entity you represent
• You will comply with all applicable laws and regulations

If you are booking on behalf of others, you represent that you have the authority to bind them to these Terms.

SuKan Holidays provides travel and tourism services, including but not limited to:

• Travel package bookings and reservations
• Hotel and accommodation bookings
• Flight reservations and ticketing
• Tour and excursion arrangements
• Travel consultation and planning services
• Travel insurance referrals

We act as an intermediary between you and various travel service providers. We are not responsible for the services provided by third-party suppliers.

Booking Process

• All bookings are subject to availability and confirmation
• Prices are subject to change until booking is confirmed and payment is received
• We reserve the right to refuse any booking at our discretion
• Bookings are confirmed only after receipt of full payment or required deposit

Payment Terms

• Full payment may be required at the time of booking or as specified in the package details
• Deposits are non-refundable unless otherwise stated
• Final payment must be received by the specified due date
• We accept various payment methods including credit cards, debit cards, and bank transfers
• All prices are in the currency specified and include applicable taxes unless otherwise stated

Price Changes

Prices are subject to change due to currency fluctuations, fuel surcharges, government taxes, or other factors beyond our control. We will notify you of any significant price changes before confirming your booking.

Cancellation policies vary by package and service provider. Our standard cancellation policy is as follows:

• Cancellations must be made in writing and received by us before the specified deadline
• Refunds are subject to the terms outlined in our Refund Policy
• Processing fees and third-party charges may apply
• No refunds will be provided for no-shows or unused services

For detailed information, please refer to our Refund Policy.

It is your responsibility to ensure you have all necessary travel documents:

• Valid Passport: Must be valid for at least 6 months beyond your travel dates
• Visas: Required visas must be obtained before travel
• Travel Insurance: We strongly recommend comprehensive travel insurance
• Health Requirements: Vaccinations or health certificates as required by destination
• Identification: Government-issued photo ID for all travelers

We are not responsible for any issues arising from missing or invalid travel documents. Failure to have proper documentation may result in denied boarding or entry, for which we are not liable.

As a traveler, you are responsible for:

• Providing accurate and complete information during booking
• Ensuring you meet all travel requirements and have necessary documents
• Arriving on time for flights, tours, and other scheduled activities
• Complying with all laws and regulations of your destination
• Respecting local customs, cultures, and environments
• Maintaining appropriate behavior and conduct during travel
• Paying all fees, charges, and expenses not included in your package

We reserve the right to refuse service or remove travelers who engage in disruptive, illegal, or inappropriate behavior.

To the maximum extent permitted by law:

• We act as an agent for various travel service providers and are not liable for their acts or omissions
• We are not responsible for delays, cancellations, or changes caused by third parties, weather, natural disasters, or other circumstances beyond our control
• Our liability is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• We recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances

This limitation of liability does not affect your statutory rights as a consumer.

All content on our website, including text, graphics, logos, images, and software, is the property of SuKan Holidays or its content suppliers and is protected by copyright and trademark laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without written permission
• You may use our website for personal, non-commercial purposes only
• Any unauthorized use may violate copyright, trademark, and other laws

We are committed to protecting your privacy. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

By using our services, you consent to:

• The collection and use of your personal information as described in our Privacy Policy
• Sharing necessary information with travel service providers to fulfill your bookings
• Receiving communications related to your bookings and our services

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, weather conditions, or acts of God
• War, terrorism, civil unrest, or political instability
• Pandemics, epidemics, or health emergencies
• Government actions, regulations, or travel restrictions
• Strikes, labor disputes, or industrial actions
• Technical failures or internet outages

In such circumstances, we will work with you to find alternative solutions, but refunds are subject to our Refund Policy and third-party provider policies.

If you have a complaint or dispute, we encourage you to contact us first to resolve the matter amicably.

Complaint Process

1. Contact our customer service team with details of your complaint
2. We will investigate and respond within 14 business days
3. If unsatisfied, you may request escalation to our management team

Governing Law

These Terms are governed by the laws of the jurisdiction in which SuKan Holidays operates. Any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

• We will notify users of significant changes via email or website notice
• Continued use of our services after changes constitutes acceptance of the modified Terms
• If you do not agree with the changes, you must discontinue use of our services

It is your responsibility to review these Terms periodically for any updates.

If you have any questions about these Terms & Conditions, please contact us: